Any unwanted product must be returned within 30 days from the moment your Ultraswole order is delivered (if the order was placed online) or was purchased.

WHAT ITEMS CAN I RETURN?

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule: 

• If an item is marked as 'Final Sale', this item is non-returnable

• Personalised items can't be returned.

• Items must be unwashed and not put through a dryer.

• Items covered in animal/human hair are subject to denial.

• Items covered in glitter, powder, skin cells, or other matter are subject to denial.

• Items with piling may be subject to denial.

• Items with strong odors or smells like smoke, cologne, detergent, scented sprays, body odor, etc., will not be accepted.

• Items with markings or other stains (such as deodorant) will not be accepted.
   

• If you are returning your entire order, please note that the original shipping costs will not be refunded.

• Any returns that are delivered outside of 45 days of the delivery date of your order may be subject to denial. Please contact our support team if your return is delayed unexpectedly.

• If your return is denied, we will notify you via email. Your order will then be reshipped to you within 4-7 business days. 
  Any items discounted 30% or more are considered final sale and cannot be returned for a refund or exchange.