We’re sorry to hear that your order is lost, we’re here to help! In the event of a lost parcel, please ensure before lodging an enquiry with Ultraswole Apparel you have checked your delivery times and that your order is at least 5 business days past your expected delivery. If your order is outside of its delivery time and receiving no tracking updates, please contact us at @ultraswole_apparel and we will lodge an investigation for you with your elected courier service. Please note this process can take up to 5 business days to initiate and up to 9 business days to investigate thoroughly. In the event of a lost parcel by fault of the courier, we will reimburse or replace your order once an investigation has been closed.

Order processing can vary but usually orders go out within 2-3 business days from when its placed. Some orders may take 10 days to dispatch depending the production line at our dispatching facilities

Orders are dispatched between Monday – Friday 10am – 4pm AEST/AEDT. Please allow up to 72 hours from order confirmation to dispatch. Ultraswole orders may take 7-10 days to be dispatched. Orders placed on Public Holidays or Weekends will begin their processing on the next business day.

We ship all orders locally from Cape Town.

Successful orders will display a Thank You page with your order number and confirmation immediately after completing your order. A confirmation email with your order number, invoice and details will also be sent. This should come through within an hour, but sometimes can go to your spam – so please check your junk to make sure if you haven’t received a confirmation. If you haven’t seen or received either of these, please contact our friendly customer service team via live chat, DM or email to check your order status for you.

At Ultraswole Apparel we are happy to offer a 30 day return policy for change of mind. To initiate a return please email ultraswoleza@outlook.com with your order number, product name/colour/size and reason for return and a member of our team will be in contact with a Returns Authorization number and Returns Form to lodge your return.