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  • I think my order has gone missing, what do i do?
    We’re sorry to hear that your order is lost, we’re here to help! In the event of a lost parcel, please ensure before lodging an enquiry with Ultraswole Apparel you have checked your delivery times and that your order is at least 5 business days past your expected delivery. If your order is outside of its delivery time and receiving no tracking updates, please contact us at @ultraswole_apparel and we will lodge an investigation for you with your elected courier service. Please note this process can take up to 5 business days to initiate and up to 9 business days to investigate thoroughly. In the event of a lost parcel by fault of the courier, we will reimburse or replace your order once an investigation has been closed.
  • How long does it take for my order to ship?
    Order processing can vary but usually orders go out within 2-3 business days from when its placed. Some orders may take 10 days to dispatch depending the production line at our dispatching facilities
  • When will my order be send out?
    Orders are dispatched between Monday – Friday 10am – 4pm AEST/AEDT. Please allow up to 72 hours from order confirmation to dispatch. Ultraswole orders may take 7-10 days to be dispatched. Orders placed on Public Holidays or Weekends will begin their processing on the next business day.
  • Where are you shipping from?
    We ship all orders locally from Cape Town.
  • How do i know you received my order?
    Successful orders will display a Thank You page with your order number and confirmation immediately after completing your order. A confirmation email with your order number, invoice and details will also be sent. This should come through within an hour, but sometimes can go to your spam – so please check your junk to make sure if you haven’t received a confirmation. If you haven’t seen or received either of these, please contact our friendly customer service team via live chat, DM or email to check your order status for you.
  • How do i return my package?
    At Ultraswole Apparel we are happy to offer a 30 day return policy for change of mind. To initiate a return please email with your order number, product name/colour/size and reason for return and a member of our team will be in contact with a Returns Authorization number and Returns Form to lodge your return.
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